Faulty, damaged or wrong

If your order arrives with a printing fault, damage, or is simply not what you ordered, email hello@thatblindguy.co within 30 days of it arriving. Include your order number and a photo of the problem. You will be offered a replacement or a refund.

Change of mind

Each item is printed specifically for your order, so there is no stock to return it to. For that reason, returns for change of mind, or for ordering the wrong size, are not offered. Please check the size guide on the product page before ordering — and if you are unsure, email and ask first.

Your rights under Australian Consumer Law

Nothing on this page limits your rights under the Australian Consumer Law. Goods sold here come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure, and to have goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure.

Orders that never arrive

If tracking shows an order as delivered but you do not have it, or the tracking has not updated for more than 30 days, get in touch and it will be investigated with the carrier.

Wrong address

If an order is returned because the address given at checkout was incorrect or incomplete, you can have it reshipped by covering the postage again. Please double-check your address before you order.

Contact

Everything above starts with an email to hello@thatblindguy.co. A real person reads it.